Reach out for help
SOS centrum
For more than thirty years, we have been helping people in difficult life situations.
Naše služby
Krizová pomoc v terénu
We consult in English
Narazit může každý
Chatová poradna
O nás
We consult in English
SOS center provides crisis intervention services (i.e., psychological support) and basic social counseling. All our services are free of charge for all clients.
Crisis Intervention
The goal of crisis intervention is to:
- Support the client’s safety when dealing with a crisis situation – to stop, delay, or reduce self-destructive or aggressive tendencies.
- Improve or stabilize the client’s psychological and emotional state — to allow the client to express and accept emotions and to relieve inner tension.
- Help the client gain self-understanding — to comprehend their own experiences and needs.
- Support the client’s ability to cope with the crisis – to strengthen trust in the client’s capacity to make decisions, mobilize personal and inner resources, and, if needed, support the client in leaning on external sources of support.
- Help the client navigate the situation and provide necessary information – to offer possible alternatives for solutions and a plan for the near future.
The maximum duration of the support provided is 12 sessions.
Social Counseling
As part of crisis intervention, clients are also provided with basic social counseling.
This may include:
- Providing information about suitable social and healthcare services and other commonly accessible sources of support.
- Providing information about the basic rights and responsibilities of individuals, especially in connection with the provision of social services.
- Providing information about other forms of assistance, such as state social security, housing, employment, and more.
- Support with everyday matters – assistance when communicating with authorities, rarely doctors, etc.; in exceptional cases, a staff member may accompany the client.
- Support in restoring or strengthening family relationships, and assistance with other activities that promote social inclusion.
Clients may be referred to other service providers if agreed upon. During interventions, we also help clients develop the skills and abilities needed to communicate and negotiate with authorities and other institutions.
How to contact us
Our services are provided at the following address: Varšavská 37, Praha 2.
If possible, we recommend making an appointment in advance by phone.
We do our best to offer you a time slot on the same day.
You can also come during our opening hours without an appointment; however, please note that you might have to wait.
We recommend arriving at least 60 minutes before closing time.
In some cases, it is also possible to meet clients outside our center and provide field support.
Opening hours:
| Monday | 9:00 – 20:00 |
| Tuesday | 9:00 – 20:00 |
| Wednesday | 9:00 – 20:00 |
| Thursday | 9:00 – 20:00 |
| Friday | 9:00 – 17:00 |
To make an appointment, call us at:
+420 777 734 173 or +420 222 514 040.
If calling is not possible for you, you can also email us at:
If Our Center Is Closed
You can seek help at the following nonstop facilities.
Outpatient crisis centers:
Crisis Intervention Center, Psychiatric Hospital Bohnice
Ústavní 91/7, 181 02 Praha 8
+420 284 016 110
Crisis Intervention Center RIAPS
Chelčického 842/39, 130 00 Praha 3
+420 222 586 768
Telephone crisis services:
Prague Crisis Helpline: +420 222 580 697
First Psychological Aid Line: 116 123
Quick contact
